At Cheviot Mart, we are committed to providing a seamless shopping experience. This policy outlines our shipping and return procedures to ensure clarity and transparency.

Shipping Policy

Processing Time
  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods and Charges

Shipping costs are calculated at checkout based on the delivery location and package weight.

Delivery Time

  • Local deliveries within Nigeria: Estimated 3–7 business days.
  • International deliveries: Estimated 10–15 business days, depending on the destination.

Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor its status.

Delayed or Lost Shipments

  • If your order is delayed, please contact our support team at: support@cheviotmart.com.
  • Cheviot Mart is not liable for delays caused by external factors such as customs clearance or courier issues.

Return Policy

Eligibility for Returns
  • Products must be returned within 14 days of delivery.
  • Items must be unused, in original packaging, and with all tags attached.

Non-Returnable Items

  • Personalized or customized items.
  • Clearance sale items, unless defective.

Return Process

  • To initiate a return, contact us at support@cheviotmart.com with your order details and reason for return.
  • Once approved, you will receive instructions on how to ship the item back to us.

Refunds

  • Refunds are processed within 7–10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

  • Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.
  • Damaged or Incorrect Items
  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund promptly.

Contact Us

For any questions or concerns about shipping or returns, please contact us: support@cheviotmart.com

We value your trust and strive to make your shopping experience enjoyable. Thank you for choosing Cheviot Mart!